About Us

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Contract Hub Team

Bringing service providers and customers together


The team supports the trading activities using this online system including
  • support and advice to schools
  • assist and support service providers with general use of SLA Online
  • assist and support service providers in setting up their own training provision
  • manage contractual changes (including conversion to academy status, federation, etc.) On termination, contract charges to be proportioned unless otherwise specified or the package is offered as a unit that can be consumed before the end of the contractual period (service providers to advise Contract Hub Team of consumption).
  • process financial information on behalf of service providers on a timely basis including adjustments
  • set-up services, customers and users (manage access to the system)
  • seek views from providers and schools in order to communicate required developments to Frontline
  • promote the functionality of the system to both customers and service providers
  • set-up products (packages and services) with service providers to ensure they are fit for purpose
  • acquisition of data needed to calculate charges
  • attend Frontline conventions in order to assess and contribute to future system developments.


We intend this function to provide a friendly, fast and efficient service in meeting your needs. Whether you are a customer or provider, we are here to help you through the process of trading using this site. From advising an individual how to access training to service providers creating a new service, we are here to help.

Contact Details

Tel: 01603 223491 or 01603 223408
E-mail: s4s@norfolk.gov.uk

Useful Links

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