PLEASE NOTE: There is a charge for this training course £145.00 per delegate
Feel confident to discuss difficult topics through negotiation and influence.
Take the heat out of those awkward discussions about behaviour, complaints, results or actions to give helpful conclusions.
This session develops the ability of delegates to prepare for and hold conversations with a range of people, including staff, parents and governors in challenging circumstances.
It focuses on managing emotionally charged behaviour in an empathetic and assertive way that takes the heat out of the discussion. Delegates will understand more about how they naturally deal with conflict and how they can influence and negotiate more effectively.
By the end of this session delegates will be able to:
- Understand the benefits of holding challenging conversations
- Use models to structure challenging conversations
- Understand their own default approach when faced with conflict
- Understand emotionally charged behaviour and deal with it assertively.
Cancellation Policy Please note: If you fail to attend a booked event without giving 48 hours’ notice of cancellation, we reserve the right to: Make a charge to governing boards that have subscribed to our Governance and Leadership Service to cover the costs of administration and catering involved. Current charge £50. Invoice for the full cost of the course/event to ‘Pay as You Use’ delegates To advise us of a cancellation please contact 01603 307710 or email firstname.lastname@example.org