In 2016-2017, nearly one in five Norfolk Schools/Academies used the Critical Incident Support Service, and over the last ten years over 50% of all schools have accessed it. This is what headteachers have said: 'These are things which are very important and represent the skills which sit outside of the skills of most teachers. Therefore when critical events happen we need professionals we can access quickly.' 'The way incidents are dealt with can make a lifetime difference to all concerned. It is crucial that leaders have support and confidence, which can only be gained through an external mechanism.'
The Critical Incident Support Team is also able to provide consultations in relation to bereavement issues, and support Academies in referring children to appropriate services. You can also access free places on our training sessions. We offer training for principals/Academy leaders about 'Managing a Critical Incident', which will help you to plan and be prepared, as well as training for any member of staff: 'Supporting Bereaved Children in School Communities'.
Your commitment to us In the event of a Critical Incident, please inform us as soon as possible using the Critical Incident Line. If you would like some non-urgent advice, please call us on the office or mobile telephone numbers which you will also find in your Red Book. When you ask for our support, we expect that you will provide us with all the relevant information, so that we can provide you with the best possible support.
Our commitment to you We will work in partnership with you to provide you with high quality professional support in the event of a Critical Incident. We will offer training which is evaluated and is aimed at increasing your confidence in dealing with Critical Incidents and supporting bereaved children.